Privacy Policy 96bet – Your Personal Data Protection

Introduction

Welcome to the Privacy Policy page 96bet. When you register an account, use our services, or simply browse our website, you are trusting us with your personal information. We do not take this responsibility lightly.

This Privacy Policy applies to all services offered by 96bet through the website 96bet.bar and any related applications. It transparently explains how we handle your personal data from the moment you register through to the end of your relationship with our platform.

We encourage you to read this document from start to finish. If there are sections you do not fully understand or would like further clarification on, our support team is available via live chat at any time.

1. Personal Data We Collect

96bet collects several categories of personal data depending on how you interact with our platform. Below is a summary of the types of data we collect:

A) Data You Provide Directly

• Identity information: Full name, date of birth, identity card or passport number (for the KYC process).
• Contact details: Email address, phone number, and residential address.
• Financial information: Bank account number, account holder name, and digital wallet details used for deposits and withdrawals.
• Verification documents: A copy of your ID, bank statement, or other supporting documents required for account verification.

B) Data Collected Automatically

• Technical data: IP address, browser type and version, device operating system, screen resolution.
• Usage data: Pages visited, time of visit, games played, and actions taken on the platform.
• Location data: Approximate location based on IP address for compliance and fraud detection purposes.
• Session data: Login tokens, active session information, and account activity records.

C) Data from Third Parties

• Identity verification information from the KYC service providers we use.
• Transaction information from payment processors to verify deposits and withdrawals.
• Blacklist screening data from relevant fraud prevention agencies.

2. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Below is a summary table of our data usage:

We will not use your data for any purpose other than those stated above without obtaining your consent beforehand. If you have consented to receive promotional communications and wish to withdraw that consent, you may do so at any time through your account settings or by contacting our support team.

3. Data Security & Encryption

Protecting your personal data from unauthorized access, loss, or misuse is a top priority for 96bet. The following are the technical and organizational security measures we have in place:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted using the latest SSL/TLS protocols, ensuring data cannot be intercepted in transit.
• Data encryption at rest: Sensitive data such as financial information and identity documents are encrypted at rest in our database.
• Multi-layer firewall: Our server infrastructure is protected by layered firewalls that detect and block unauthorized access attempts in real time.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity.
• Regular security testing: We conduct regular penetration testing and security audits carried out by independent third parties.
• Internal access controls: Access to members' personal data among staff is strictly controlled using the principle of least privilege.
• Two-factor authentication (2FA): Our internal systems require 2FA for all staff accessing sensitive data.

4. Sharing Information With Third Parties

96bet does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are specific situations where we may need to share certain information with trusted external parties:

A) Approved Service Providers

We share necessary data with third-party service providers who help us operate the platform, including payment processors (FPX, DuitNow, Touch 'n Go), KYC service providers, server infrastructure providers, and customer support platforms. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.

B) Legal Requirements

We may be required to disclose your information to relevant authorities when mandated by law, court order, or regulatory directive. This includes transactions related to financial crime investigations, money laundering, or fraud.

C) Business Transfer

In the event of a merger, acquisition, or transfer of business assets, user data may be transferred as part of those assets. You will be notified in advance should this occur, and the new party's privacy policy will be communicated to you.

5. Cookies & Tracking Technologies

The 96bet website uses cookies and similar tracking technologies to enhance your experience, understand how our platform is used, and maintain the security of your session.

Types of Cookies We Use

• Essential Cookies: Required for core website functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Stores your preference settings such as language, theme, and display configuration for your convenience.
• Analytics Cookies: Helps us understand how members use our platform so we can improve the user experience. This data is collected in aggregate and without individual identification.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks, and unauthorised access to your account.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect website functionality and your overall user experience.

6. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 96bet:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 14 business days. In complex cases, this period may be extended to up to 30 days, and you will be notified accordingly.

7. Data Retention Period

96bet retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for 7 years after account closure, in line with Malaysia's financial and AML legal requirements.
• Transaction records: Retained for a minimum of 7 years from the transaction date to meet financial reporting and regulatory requirements.
• KYC documents: Retained for 6 years after the end of the business relationship, in line with Bank Negara Malaysia's Anti-Money Laundering Guidelines.
• Support communication logs: Retained for 2 years for reference and dispute resolution.
• Analytics cookie data: No more than 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Changes to This Privacy Policy

96bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or the technologies we use.

• Members will be notified of any material changes via in-platform notifications or email at least 14 days before the changes take effect.
• The "Updated" date at the top of this page will always reflect the date of the latest revision.
• Continued use of the 96bet platform after any amendments take effect will be considered your acceptance of the updated policy.
• Previous versions of our Privacy Policy are available upon request. Contact the support team if you require a copy of an older version.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your jurisdiction.